CLINIC POLICIES AND BOOKING TERMS We aim to provide a smooth and efficient booking process and to treat all of our clients fairly. So that you are fully informed and aware of how we work, please take a moment to read the clinic terms, conditions and policies and do ask if you have any further questions prior to booking. Making an Appointment: If you’d like to book an appointment: We operate on an ‘appointment onlyʼ basis so you will need to get in touch or make an appointment via our online system before coming to the salon. To ensure we can always see you at a time to suit, we’d suggest you book further appointments as you leave the salon. If you can only make evenings or weekends - no problem. If you cannot view an appointment time that suits your schedule please email: firstname.lastname@example.org to make a special request. We will do our best to meet your expectation.
If you book your appointment online: Our online booking system is hosted by Ovatu. As appointment availability given by the online booking software is computer generated it may not be the most convenient appointment available. Therefore we may contact you directly about your booking to make slight amendments so that we can accommodate other clients and make the best use of our time. By booking online you agree that it is your responsibility to ensure you are booked in for the correct treatment and you are responsible for cancelling and amending your appointments accordingly. If youʼd like to book a consultation: Consultations are advised and encouraged, depending on the services required. All consultations are complimentary, however we may ask for a deposit to secure the resulting appointment. . Your Appointment: Once you have made your appointment we will look forward to seeing you on the day. Our system is set up to send an appointment confirmations and reminders to you 48 hours in advance, but do be aware that there is a chance this may not reach you. Ultimately it is your responsibility to remember your appointment and to arrive on time to avoid related charges but we do know that life sometimes throws up the unexpected. If this is the case and it affects your appointment, the following points apply. If you are running late: Please call ahead as it may be necessary to reschedule or adjust your appointment. We’ll do our best to accommodate you as planned but will need to consider our other scheduled appointments too. If we are unable to carry out the treatment for you at all, or we must adjust the treatment, it will therefore be subject to our cancellation policy and full charges may still apply. If the reason for a delayed appointment start time is our fault, then you will receive the full treatment time. If you need to reschedule or cancel an appointment: We appreciate that sometimes you’ll need to change your plans so just let us know and we’ll reschedule at the next available time to suit. We do require 48 hour’s notice for all changes/cancellations, otherwise a charge of 50% may be applied at your next appointment. We reserve the right to keep any deposits paid. If however an emergency arises or you let us know about a delay on the day of your appointment and we are able to fit you in later that day, no additional charges will apply. Messages left on Sundays or public holidays, will only be regarded as received the morning of the next business day.
If you miss, forget or cancel within 24 hours of an appointment: As a small but busy business, unfortunately we have no other option but to charge a fee up to 100% of the cost of the service booked, for appointments that are missed, forgotten or cancelled within 24 hours. We reserve the right to keep any deposits that have been paid. The fee will need to be paid in full, before you can rebook anything further. If you have missed an appointment that had been booked as part of a course or package, it will result in treatments being deducted from your course or package, which may need to be re-scheduled and paid for in full. Paying Deposits and Packages: If you’re required to pay a deposit: Our online booking system requests full payment of deposits from clients, deposits are necessary to secure your appointment time. Deposits are non-refundable and subject to our Salon Policies and Booking Terms. In the event that we are unable to carry out your treatment, for example due to sickness or personal emergency your deposit/ full payment will be transferred to next available appointment or can be exchanged for gift voucher/card. No cash refunds given.
If you have paid for a course or package treatment: No shows and cancellations less than 24 hours prior to your appointment will result in treatments being deducted from your course. All courses and packages are non-refundable Valid for one person only, the courses or packages cannot be shared. Course or packages cannot be transferred in any circumstance.
Payments: We aim to show up-to-date prices on our website but do reserve the right to change prices and services at any time without prior notification.
We accept payment by cash and all major credit/debit cards.
We accept Chester Foot Clinic Vouchers (but please check that they have not expired). Vouchers may not be exchanged for cash, nor unused balances refunded.
Refunds on our services are not accepted. Thanks for reading. We look forward to welcoming you to the clinic