Clinic Policies and Booking Terms
Please read before booking.
By completing your booking, you agree to our terms and conditions outlined below.
We aim to provide a smooth and efficient booking process while treating all clients fairly.
Please take a few moments to review our policies. If you have any questions, feel free to contact us before booking.
Making an Appointment:
We operate on an appointment-only basis, so please book via our online system or contact us directly before visiting the clinic.
To book online click here:
Email booking request : [email protected]
To ensure continuity of care, we recommend booking your next appointment before leaving the clinic.
If you can only attend in the evenings or at weekends and cannot find a suitable time online, please email: [email protected] to make a special request — we’ll do our best to accommodate you.
Booking Online, by Phone, or in Person
Our online booking system is hosted by Ovatu.
Appointment times shown may not always reflect the most efficient schedule. Therefore, we may contact you to slightly adjust your booking to help accommodate all clients fairly.
By booking online, you agree that it is your responsibility to:
If You Are Running LateIf you are running late, please call ahead. We will do our best to accommodate you, but may need to adjust, shorten, or reschedule your appointment depending on our schedule.
If we cannot proceed due to lateness, this will be treated as a cancellation, and related charges may still apply.
If the delay is our fault, you will receive your full treatment time.
Rescheduling or Cancelling AppointmentsWe understand plans can change. Please provide at least 48 hours’ notice for cancellations or changes to your appointment.
Missed or Late-Cancelled Appointments (Within 24 Hours)Appointments missed, forgotten, or cancelled within 24 hours of the scheduled time will be charged 100% of the treatment cost.
All future bookings will require a new deposit.
Booking Fees and PackagesBooking fees are required to secure your appointment. These are non-refundable and subject to our booking policies.
If we need to cancel your appointment (e.g., due to illness or emergency), your payment will be transferred to a future appointment or issued as a gift card/voucher — no cash refunds will be provided.
Courses and Packages
We do not store full card details on our system. Instead, Stripe provides a secure token for processing payments.
You agree that this stored card may be used for:
Payments & RefundsWe accept:
Refunds are not available on services, deposits, or missed appointments.
PricingWe strive to maintain accurate and up-to-date pricing on our website. However, we reserve the right to change prices or services without prior notice.
Thank YouThank you for taking the time to read our clinic policies. We look forward to welcoming you to Chester Foot Clinic and providing you with excellent care.
Please read before booking.
By completing your booking, you agree to our terms and conditions outlined below.
We aim to provide a smooth and efficient booking process while treating all clients fairly.
Please take a few moments to review our policies. If you have any questions, feel free to contact us before booking.
Making an Appointment:
We operate on an appointment-only basis, so please book via our online system or contact us directly before visiting the clinic.
To book online click here:
Email booking request : [email protected]
To ensure continuity of care, we recommend booking your next appointment before leaving the clinic.
If you can only attend in the evenings or at weekends and cannot find a suitable time online, please email: [email protected] to make a special request — we’ll do our best to accommodate you.
Booking Online, by Phone, or in Person
Our online booking system is hosted by Ovatu.
Appointment times shown may not always reflect the most efficient schedule. Therefore, we may contact you to slightly adjust your booking to help accommodate all clients fairly.
By booking online, you agree that it is your responsibility to:
- Ensure you are booked for the correct treatment, and
- Manage, amend, or cancel your appointments as needed in accordance with our policies.
If You Are Running LateIf you are running late, please call ahead. We will do our best to accommodate you, but may need to adjust, shorten, or reschedule your appointment depending on our schedule.
If we cannot proceed due to lateness, this will be treated as a cancellation, and related charges may still apply.
If the delay is our fault, you will receive your full treatment time.
Rescheduling or Cancelling AppointmentsWe understand plans can change. Please provide at least 48 hours’ notice for cancellations or changes to your appointment.
- Cancellations or rescheduling within 48 hours may incur a 50% charge.
- Booking fees may be retained.
- If an emergency arises and we can move your appointment to the same day, no charge will apply.
Missed or Late-Cancelled Appointments (Within 24 Hours)Appointments missed, forgotten, or cancelled within 24 hours of the scheduled time will be charged 100% of the treatment cost.
- Any prior booking fee will be retained.
- The card stored on file may be charged the full treatment amount.
- Outstanding balances must be cleared before rebooking.
All future bookings will require a new deposit.
Booking Fees and PackagesBooking fees are required to secure your appointment. These are non-refundable and subject to our booking policies.
If we need to cancel your appointment (e.g., due to illness or emergency), your payment will be transferred to a future appointment or issued as a gift card/voucher — no cash refunds will be provided.
Courses and Packages
- Non-refundable and valid for one named person only.
- Cannot be shared, transferred, or exchanged.
- Missed or late-cancelled sessions (within 24 hours) will be deducted from your package.
We do not store full card details on our system. Instead, Stripe provides a secure token for processing payments.
You agree that this stored card may be used for:
- Future booking fees or deposits,
- Charges for appointments,
- Late cancellation or no-show fees.
Payments & RefundsWe accept:
- Cash,
- Major debit/credit cards, and
- Chester Foot Clinic gift vouchers (please check expiry dates).
Refunds are not available on services, deposits, or missed appointments.
PricingWe strive to maintain accurate and up-to-date pricing on our website. However, we reserve the right to change prices or services without prior notice.
Thank YouThank you for taking the time to read our clinic policies. We look forward to welcoming you to Chester Foot Clinic and providing you with excellent care.
